TERMS & CONDITIONS
The General Data Protection Regulation (GDPR) and Your Personal Information
The information we ask you to provide us (such as your contact details) is required so that we may fulfil our contract of sale with you as stated in Article 6 (B) of the GDPR.
We ensure that the data is adequate, relevant and limited to what is necessary in relation to the purpose of which it is being processed as set out in Article 5 (C) of the GDPR. It is not used for the purpose of advertising (unless you give your prior consent) or passing on to third parties. Any of your personal information we do hold is protected as required by law and any stored data will be held for the purpose of our compliance with any legal obligations to which we are subject as stated in Article 6 (C) of the GDPR.
General Payments: We ask for a minimum of 20% of the total sale value as a deposit when ordering. The balance must be paid upon delivery (by Card, Cash or Cheque). Until full payment has been made, all items remain the property of Askew’s Of Alford.
0% Interest Finance: To apply, your application must be in your name only and delivery must be to your registered address – we cannot deliver to an alternative address. If your application is declined you have the option to continue with the order – paying by card. We can only reserve and/or order your items once your finance application has been approved and your deposit paid. You have the right to withdraw from your credit agreement within 14 days following receipt of the executed agreement. Full details on how to do this will be included in the agreement. (Any cancelled orders may be subject to a cancellation fee, deducted from your deposit). Minimum spend of £600 for 6 months 0% APR, £900 for 9 months 0% APR and £1,200 for 12 months 0% APR applies with a minimum deposit of 20%. Finance offered on full priced items only. Excludes sale items. May not be used in conjunction with any other offers &/or discounts. Askews Of Alford reserve the right to refuse or cancel any credit application without reason at any time before any product(s) being financed are delivered to your address. Askews of Alford is an introducer of unregulated credit products exclusively through Close Brothers Retail Finance. Close Brothers Retail Finance is a trading name of Close Brothers Limited. Finance is only available to permanent UK residents, aged 18-80, subject to status, T&C’s apply. Askews of Alford reserve the right to refuse the option to finance any product(s) without giving reason.
Approximate Order times: The length of order times quoted are approximate and to be used as a guide only. They are based on what our suppliers quote us. Please understand that although we will endeavour to get your products to you within the quoted time frame, very occasionally due to matters out of our control, items may be delayed. We will ring you the same day your items arrive here and are checked off. At this point we will offer you one of our next available delivery slots. If for any reason you are not ready to receive your goods when ready for delivery, we can store your items free of charge but we do ask for full payment upon this request.
Delivery Times: As with the order times, the delivery time slot you are quoted is a guide only, however we often work with our customers if they have any time restrictions so please discuss any issues during the booking-in procedure. Our delivery drivers are always happy to give you a call 20 minutes before they arrive if that helps.
Free Delivery and Set Up: Free delivery applies to any orders over £100 within a half hour radius of our store. We do offer ‘further afield’ deliveries – please ask in store for details. When we deliver your items we will always build / assemble them in the room of your choice and remove all packaging. (We prefer to unwrap and assemble any items delivered so that any issues with damages / missing items can be identified immediately).
Colour / Grain Variations: Please be aware, with any product(s) made from a natural material such as wood, no two pieces will be identical in respect to their grain, pattern or colour. This is often considered a desirable quality by customers who buy real wood items.
Upholstery (Chairs, Sofas, Suites etc.)
Pile Pressure: This is where fabrics with a longer pile or a high sheen will experience some shade variance – particularly where the users sit. Once this has happened it may appear that these areas have changed colour. This is not the case, rather the light in the room is simply meeting those fibres at a different angle – just like when you hoover your carpet one way or the other (it can appear to be different shades). Regular care such as gently brushing with a suitable appliance can bring the look closer to how it was when new. Alternatively if concerned about this, then perhaps choose a fabric with a shorter pile or matt finish.
Seat Compression and Fabric / Leather Stretch: This is where the seat cushions and outer covering on your product(s) will naturally soften once you have used them for a while. It can be likened to how a new pair of leather shoes have to be “worn in” before they become comfy. It is a quality that is considered during the design and manufacturing stages of your product and therefore is nothing to worry about, but might be something to keep in mind when purchasing. To help with this you should try and use all the seats evenly to avoid differential wear, and regularly rotate and flip the seat/back cushions where possible. Note; fibre seat cushions are very soft and comfy but will need daily plumping as you would with a feather pillow.
Wooden Frames: Many of our products are wooden jointed, and therefore an amount of creaking or noise during flexing is perfectly normal.
Beds & Mattresses
Settlement: Similar to Seat Compression mentioned above; naturally the filling / foam in your mattress will to a degree compress beneath the user’s body weight and this can become apparent within as little as one to two weeks. Different mattress fillings compress to various extents and therefore some mattresses will have greater or lesser settlement than others. In any case this process is an indication of a “good quality mattress working as it should” as stated by the National Bed Federation, and it is due to settlement that manufacturers and retailers alike, recommend that you regularly turn your mattress and flip it (if dual sided) in order to even out the compression and maximise its usable life.
Memory Foam: Once we have delivered your memory foam product it is recommended to leave it uncovered in a well ventilated room to allow any odour to disperse, for as long as possible.
Mattress Returns: Sadly due to hygiene reasons, we cannot accept mattress returns once delivered and unwrapped unless there is a genuine manufacturing default. Due to this fact we strongly urge you to fully lie on our models rather than just sitting on the edge of them (Which you should never do to any mattress as this can void the manufacturer’s warrantee) to gain the best idea of how they feel, before you reach any decision.
VAT Exemption: Items deemed as mobility aids may be exempt from VAT due to you being chronically sick or disabled. By signing overleaf you are claiming relief from VAT on any items marked as “Exempt” under Group 12 of the Schedule 8 VAT Act of 1994.
Ex Display Items
Normally sold with our 12 months retailers guarantee, unless otherwise stated. The manufacturers warrantee will have started when first put the item(s) on our shop floor so may be partially or fully expired upon purchasing, please ask for further details. Please Note: Any items sold off display may have some degree of wear or damage & are SOLD AS SEEN so please give them a thorough check before you buy.